Log out

• Ensure you are logged out of Letterbox
• by going to letterbox.tech/logout
• (sometimes available as a link in the top right corner of the page)

Logging in steps

• You can log in at letterbox.tech/login
• (may be a link in the top right corner of the page)
• Enter your email address in the login email field
• and your password in the password field
• click the login button
• if the email and password are valid and matches our records
• you will be logged in and shown the normal profile page

Log in errors

• If you enter an invalid email address or password
• you will be shown an error message
• and you can try again
• check your spelling and if there are unwanted spaces etc
• Note, there is a limit to the number of attempts

Log in help

• If you are unable to log in
• you can request a password reset ⇨
• or contact customer support ⇨
• Note, we do not have access to your password

Delete your account

• On the profile page, click the Delete account button and confirm.
• Cancel any recurring membership first; an account with an active subscription cannot be deleted.
• Deleting disables your account and logs you out immediately. Letterbox completes permanent erasure of its data separately.

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