What information we collect
- Account information: your email address and password when you register
- Contact form data: form names, recipient names and email addresses that you configure
- Messages: the content of messages sent through your contact forms, if archiving is enabled
- Technical data: IP addresses and basic server logs for security and operational purposes
- Payment information: billing details are collected and stored by our payment provider Braintree, not by Letterbox directly
How we use your information
- To operate the Letterbox service and deliver messages from your contact forms
- To manage your account, membership, and billing
- To communicate with you about your account or service changes
- We do not use your information for marketing purposes or sell it to third parties
How we store and protect your data
- Your data is stored on servers within the EU
- Passwords are hashed and never stored in plain text
- All connections are encrypted via TLS/HTTPS
- We try to store as little information as possible about you, your forms, and your messages
Who we share your data with
- We do not sell or share your personal information with third parties for their own purposes
- Your recipient email addresses are shared with our email delivery providers solely to deliver messages
- Payment details are processed by Braintree (a PayPal service)
- We may disclose information if required by law or to protect the security of the service