Terms & Conditions
- Terms of service of Letterbox, with conditions of use, restrictions and limitations
- Please read these terms carefully before using the Letterbox service
- By continuing to use Letterbox you agree to these terms & conditions
Copyright
- © 2022 Letterbox is copyright of Eray by Flurdy Ltd
- All rights reserved
- Letterbox was thought of, created and maintained by Eray by Flurdy Ltd
- Eray by Flurdy Ltd retain the rights to the look, concept, features and feel of Letterbox
- Eray by Flurdy Ltd retain the exclusive rights of a contact form like service named Letterbox
- You may not copy, duplicate, reproduce, sell, resell or exploit any portion of Letterbox
Copyright excemption
- You may mention, screenshot, link to, or write about Letterbox
- You may act as if your Letterbox form is part of your website as long as it is not misleading
3rd party licenses
- Letterbox uses 3rd party software and services
- And extensivily uses open source software
- A list of 3rd party licenses details will be available soon
Illegal use of service
- You may not use Letterbox for any illegal or unauthorised purpose
- You must not, in the use of Letterbox, violate any laws in your jurisdiction
Abuse or unintended use of service
- You will not use Letterbox in a fashion that is detrimental to Letterbox's reputation, security, operation or other users
- You will not try to hack, probe, scan or test the security of Letterbox, without prior permission (readily given if asked)
- You will not try to circumvent membership restrictions
- We reserve the right to terminate or suspend your account if we suspect abuse or unintended use of the service
- We reserve the right to terminate or suspend your account at any time for any other reason
- However we will detail why and give you a chance to rectify the situation
Sending unsolicited emails
- Letterbox is not intended to be used for sending any form of spam or unsolicited emails
- Including any bulk emails, e.g. newsletters or marketing emails
- Never send any chain letters or pyramid schemes
Receiving spam and unsolicited emails
- We try to minimise spam and unsolicited emails
- But we cannot guarantee that you will not receive any spam or unsolicited emails
- Unfortunately spam is ubiquitous on the internet and impossible to stop completely
- It is a constant evolving battle to minimise spam and unsolicited emails
- By using Letterbox you agree that you may occassionally receive a minor amount of spam and unsolicited emails
- If you receive a large amount of spam and unsolicited emails please contact us
Receiving abuse and targeted unwanted emails
- As Letterbox is a contact form service open to anyone
- You may receive abuse and targeted unwanted emails
- Please follow the Abuse guidelines on the Help & Support page
- And please contact us directly if you need further assistance
Message delivery and service availability
- Letterbox is not intended to be used for any critical or time sensitive messages
- Letterbox is not an instant message delivery
- Most messages are delivered witing a few minutes but some may take longer
- Service uptime and availability is not guaranteed but we strive to be up 99% of the time
- A detailed delivery and service availability policy will be available soon
- Business and Enterprise tier members will have seperate SLA agreements covering many service aspects
Privacy
- We try to store as little information as possible about you, your forms and your messages
- But some basics are kept for operational, security, billing and legal reasons
- Some data are retained in backups and logs for a limited time
- We do not sell or share your information with any third parties
- Except data required for billing and legal reasons
- And email address required for sending messages via 3rd party email providers
- We do not use your information for any marketing purposes
- A more detailed privacy policy will be available soon
- Including in detail how we collect, use, disclose, and protect your personal information
- And how we adhere to GDPR and other privacy laws
- By using Letterbox you agree to this Privacy Policy
What data do we store
- We store your email address, password and IP address
- Our billing provider Braintree stores your payment details
- If enabled, our archive service stores your messages
Cookies
- Letterbox stores an encrypted cookie in your computer's browser
- This token contains your email address but no other personal information
Price and membeship changes
- We reserve the right to change the price and membership terms at any time
- We will notify you of any price changes by email and by posting the new price on this page
- Price changes will take effect at least 6 months after we notify you
Changes to the terms & conditions
- We reserve the right to correct spelling of the terms and make text clearer without notifications
- We will notify you of any real changes by email and by posting the new terms & conditions on this page
- By continuing to use Letterbox you agree to any changes