• Letterbox has membership tiers for more volumes and features.
• Membership tiers require a purchase.

Membership restrictions

• Recurring subscription payments are available for all paid tiers.
• Therefor the current bundles have longer membership terms.
• Currently all bundles are in USD.

Purchase membership

• On the profile page, in the details section, click the upgrade button.
• On the membership page, choose the membership bundle you want to purchase.
• Fill in the credit card details and click the complete purchase button.
• Wait while the payment is processed.
• If successful you will be shown the profile page with a confirmation at the top.
• And the membership details will be updated with the purchased tier.

Renew membership

• Subscriptions renew automatically at the end of each billing period.
• Your next billing date is shown on your profile page under membership details.
• If a payment fails, your subscription status changes to past due and payment will be retried.
• If payment continues to fail, your membership access may be suspended until the payment issue is resolved.

Upgrade membership

• You can upgrade to a higher tier at any time from your profile page.
• On the profile page, in the details section, click the upgrade button.
• Choose a higher tier bundle from the available options.
• Complete the payment to activate your new tier immediately.
• Your previous subscription will be cancelled and replaced by the new one.
• For Enterprise tier enquiries, contact Letterbox. ➠

Downgrade membership

• You can downgrade to a lower tier from your profile page.
• On the profile page, in the details section, click the downgrade button.
• Choose a lower tier bundle from the available options.
• The new lower tier takes effect immediately and your previous subscription is cancelled.
• When you downgrade, features above your new tier are disabled. For example:
  • Downgrading from Pro to Standard disables custom branding and form styling.
  • Downgrading to Starter reduces your contact form and recipient limits.
  • Existing contact forms and recipients beyond the new tier limits are not deleted, but you cannot add more until you are within the new limits.
• Contact Letterbox if you need help choosing the right tier. ➠

Cancel membership

• You can cancel your membership from your profile page or by contacting Letterbox.
• When you cancel, your subscription stops renewing at the end of the current billing period.
• After cancellation your account reverts to the Free tier with its associated limits.
• Your contact forms, recipients, and message history are preserved, but tier-specific features are disabled.
• Contact Letterbox if you have questions about cancellation. ➠

Billing

• Subscriptions are billed in USD. Monthly and annual billing intervals are available for most tiers.
• Annual subscriptions offer a discount compared to monthly billing.
• Payments are processed securely through Braintree.
• Your next billing date and subscription status are shown on your profile page.

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